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CASE STUDY

Discover how businesses are using Botcake

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Kingsport - Drive conversions with AI Sales Agent

Kingsport, a top fitness equipment retailer in Vietnam, chose Botcake to scale their sales with Al and gained significant results.

Ilaby Kids - Lower costs with CTM ads and shopping features

The Vietnam-based children's fashion retailer used Click-to-Message (CTM) Ads and Botcake's commerce features, achieving measurable results.

Le Van Anh - Achieving sales success with Messaging ads

The cosmetic brand boosted sales with Click-to-Message (CTM) Ads and a CTM–Purchase Optimization strategy with Pancake, achieving strong results.

Sinh Duoc Coop - Driving greater results with budget efficiency

The personal care brand used CTM - PO ads with Botcake's automated chats for inquiries and orders, achieving better results and budget efficiency.

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Discover how businesses from different industries deliver measurable results with our AI - powered automations

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FAQ

Book your free demo for more detailed consultation

Can Botcake automatically assign chats to the right support agent?
Yes. Botcake uses smart routing rules to automatically assign conversations to the most suitable support agent based on workload, skills, or customer profile.
How does Botcake help me prioritize urgent customer requests?
You can set priority levels or keywords (like “urgent” or “refund”) and add conversational tag automatically so Botcake highlights and routes these requests instantly, ensuring critical issues are handled first
Will I lose chat history when switching from bot to human support?
No. All chat history is preserved and seamlessly transferred to the human agent, so both your team and customers keep full context of the conversation.
Can I track my team’s performance in real time?
Yes. Botcake provides real-time dashboards with metrics like response time, resolution rate, and chat volume, helping you monitor team performance anytime.
How can Botcake help me reduce customer wait times?
By using automation to answer common questions instantly, or activating AI-agent and smartly routing chats to the right agents, Botcake minimizes waiting and improves response speed.
Does Botcake support multiple messaging platforms at once?
Absolutely. Botcake centralizes conversations from platforms like Messenger, WhatsApp, Instagram, TikTok... etc and more, so you can manage them in one unified inbox.
Can I integrate Botcake with my existing CRM or helpdesk tools?
Yes. Botcake supports integration with popular CRM and helpdesk systems, allowing you to sync customer data and streamline your workflow.
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Discover how your business can connect with customers 24/7 with Botcake

By applying, you’ll get early access to partnership resources, dedicated support, and joint roadmap opportunities with Botcake.
  • Automate your customer messaging flow
  • React thousands with bulk marketing message campaigns
  • Blend AI power seamlessly with your customer service
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