Frequently Asked Questions
FAQ
Quick answers to your top Botcake questions
Table of contents
About Botcake
Answers to your most common questions about Botcake.
What is Botcake?
Botcake is an AI-powered chatbot platform designed to help businesses automate conversations, engage customers, and drive results through smart messaging.
What is Botcake used for?
While Botcake primarily automates customer replies 24/7, it also offers built-in tools to turn conversations into conversions, whether that means product discovery, bookings, or re-engagement.
Is Botcake designed only for eCommerce businesses?
Not at all. Botcake is built for any business or organization using messaging platforms to interact with customers, whether you're selling products or offering services.
Is Botcake part of a larger ecosystem?
Yes. Botcake is part of the Pancake ecosystem—an all-in-one business messaging suite. While Botcake can be used independently, it works seamlessly with Pancake Inbox (multi-channel messaging), Pancake POS (order management), and Pancake CRM (customer data management) to create a complete, connected solution.
Can I trust Botcake to handle sensitive customer conversations?
Absolutely. Botcake follows strict data security protocols and complies with platform policies to ensure your customer data is protected at all times.
Discover how your business can connect with customers 24/7 with Botcake
Book a demo and discover how Botcake helps you:
- Automate your customer messaging flow
- React thousands with bulk marketing message campaigns
- Blend AI power seamlessly with your customer service