Answer FAQs with AI
Train your chatbot for instant, accurate FAQ responses
BOTCAKE - 24/7 SUPPORT AGENT
Automate Customer Support with AI
Resolve inquiries across platforms, cut manual work, and boost customer satisfaction automatically
WHY AUTOMATE CUSTOMER SUPPORT?
Customer expectations are higher than ever
Automating lets you respond instantly, resolve more, and convert faster
Fast, correct & convenient
Convert faster with timely, automatic support
Remove any wait time
Serve customers right from the moment they reach out
Let AI do the heavy lifting
Free up agents by resolving 80% of inquiries automatically
BOTCAKE FOR CUSTOMER SUPPORT
How Botcake Automates Your Customer Support
Features that make your customer support process smoother than ever
Update your customers throughout the journey
From order status and delivery tracking to return requests, your AI chatbot handles it all
Seamless blend with human agents
Let human agents step in with full chat history and context when it matters most
Tag-based routing and priotiztaion
Filter and segment chats so your team focuses on the highest-intent customers
INDUSTRY USE CASES
How Botcake Automate Customer Support Across Industries
See how Botcake is in action in every sector
E-Commerce
Logistics
Healthcare & Clinics
Food and Beverages
E-COMMERCE
Support customers throughout the sales pipeline
- Sync and update order status in real-time
- Track payments and refunds automatically
- Integrate with logistics to keep customers updated on deliveries
LOGISTICS
Keep information synced and fresh
- Collect shipping details automatically
- Update delivery status in real time
- Sync address changes to avoid misinformation
HEALTHCARE & CLINIC
Customer inquiries made easy
- Auto-confirm appointments and bookings
- Answer pre-appointment questions instantly
- Follow up and send reminders for the next appointment automatically
FOOD & BEVERAGES
Stay connected with your diners
- Send and share new menu items instantly in chat
- Provide real-time takeaway tracking
- Enable table bookings in chat, linked to your CRM for memberships and loyalty programs
- Boost service quality with instant feedback surveys
BOTCAKE BY THE NUMBERS
Backed by Real Numbers
Improve your customer support metrics with Botcake
Trusted by leading businesses
FAQ
Book your free demo for more detailed consultation
Can Botcake automatically assign chats to the right support agent?
Yes. Botcake’s smart routing ensures each conversation goes to the most suitable agent or department based on topic, priority, or customer profile
How does Botcake help me prioritize urgent customer requests?
You can set custom rules so high-priority queries are flagged and pushed to the front of your team’s queue for faster resolution
Will I lose chat history when switching from bot to human support?
No. All conversation history is preserved and visible to agents, ensuring smooth handovers and consistent customer experiences
Can I track my team’s performance in real time?
Absolutely. Botcake offers dashboards with metrics like response time, resolution time, and customer satisfaction so you can monitor and improve performance
How can Botcake help me reduce customer wait times?
With instant bot replies for common questions and automated routing to available agents, Botcake shortens response times significantly
Does Botcake support multiple messaging platforms at once?
Yes. You can manage Messenger, WhatsApp, and other channels from one unified inbox for faster, more organized support
Can I integrate Botcake with my existing CRM or helpdesk tools?
Yes. Botcake integrates with major CRMs and ticketing systems so all customer data stays connected and up-to-date
Discover how your business can connect with customers 24/7 with Botcake
By applying, you’ll get early access to partnership resources, dedicated support, and joint roadmap opportunities with Botcake.
- Automate your customer messaging flow
- React thousands with bulk marketing message campaigns
- Blend AI power seamlessly with your customer service