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Kommo vs Botcake: Why Botcake Is the Best Kommo Alternative for Growing Your Business

When comparing Botcake vs Kommo, both platforms offer chatbot solutions to boost engagement and sales. However, Botcake stands out not only for its advanced AI, integration across all major messaging apps

Kommo vs Botcake – Key Differences at a Glance

Kommo is a CRM with basic WhatsApp integrations, while Botcake delivers advanced AI replies, multi-channel messaging, and commerce automation built for selling. For brands searching for a stronger WhatsApp-focused Kommo alternative, Botcake turns conversations into real revenue — all in one seamless platform

FeatureBotCakeKommo

Omnichannel Capabilities

Messaging Channels
messengerzalotiktoklinewhatsappinstagramvibergoogletelegram
whatsapp
Calls
WA Calls + Messenger Calls
Broadcast
messengerwhatsapp
whatsapp
Whatsapp API
WA + MessengerOfficial
Merge Contacts Across Channels
OfficialOfficial

Pricing Model

Entry Tier
Starter – Free Forever • 500k automated messages/mo • Unlimited time • 24/7 support • Basic CRM + API • Realtime analytics
$19
Mid Tier
Pro – $30 / 3M messages • 3M+ broadcasts • Priority support • Essential CRM • Realtime dashboard
$49
Premium Tier
Custom • Tailored workflows • Enterprise security • Dedicated tech team • Custom API • Flexible quota
Custom
Billing Metric
MessagesMessages
Free Plan
Full

Customer Lifecycle Automation

Customer Lifecycle Management
Workflow Automation
UnlimitedTemplate-based
Triggers Supported
Keywords, Events, OrdersBasic
E-commerce Sync
Pancake & Shopify
Order Tracking Automation

AI Feature

AI Agent
Built-inBuilt-in
AI Draft Messages
AI Knowledge Source
POS + DocsBasic
AI Conversation Summary
Soon
AI Workflow Builder
Partial

Support and Stability

Onboarding Support
Limited
Support Availability
24/7Office hours
High Volumn Stability
Medium
Live Chat Support

Integrations

Hubspot
Salesforce
Shopify
Make/Zapier
Webhook
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Key Benefits

Why choose Botcake Over Kommo?

Smart features to scale your messaging and sales with Botcake

All Channels in One Inbox

Unified inbox for Messenger, Instagram, WhatsApp, TikTok, Web chat
Faster response time and no missed conversations
Up-to-date marketing assets, ready to deploy

AI Built for Selling

AI replies trained for commerce scenarios
Product recommendations & smart upsell
Higher conversion vs. basic chatbot automation

All Channels in One Inbox

Automated follow-ups & abandoned-cart recovery
Payment reminders and reorder prompts
Sales-focused flows ManyChat doesn’t support

Connected Commerce Platforms

Sync orders, inventory, customers in real time
Works seamlessly with OMS, CRM, and livestream tools
Full marketing → sales → support workflow continuity

Performance Insights That Matter

Track conversions & revenue from messaging
Faster response time and no missed conversations
Up-to-date marketing assets, ready to deploy
FAQ

Looking for a Kommo Alternative?

Get clear answers to help you choose the right platform for your business

How is Botcake different from Kommo for WhatsApp?
Kommo is primarily a CRM with WhatsApp add-ons, while Botcake is built around messaging, AI automation, and revenue-focused workflows. Botcake helps teams manage WhatsApp conversations, sales, and customer support in one place
Does Botcake offer a better WhatsApp integration than Kommo?
Yes. Botcake provides native WhatsApp Business API support with templates, broadcasts, AI replies, and automation. Kommo requires connectors or third-party integrations to unlock similar features
Is Botcake better for WhatsApp sales teams than Kommo?
Absolutely. Botcake includes a unified inbox, customer history, product catalog, and order syncing — enabling sales teams to close deals directly in WhatsApp. Kommo focuses mainly on CRM pipelines
Can Botcake automate more WhatsApp workflows than Kommo?
Yes. Botcake automates product recommendations, cart recovery, payment reminders, and post-purchase flows. Kommo automation is more general and not optimized for commerce or chat-based selling
Is Botcake more cost-effective than Kommo for WhatsApp?
Many businesses find Botcake more cost-effective because it includes built-in WhatsApp automation, AI replies, multi-channel messaging, and commerce tools in one platform. Kommo may require additional integrations or add-ons to achieve similar WhatsApp functionality, which can increase total costs over time
Is Botcake easier to use for customer support compared to Kommo?
Yes. Botcake offers team assignment, quick replies, AI assistance, and a shared inbox designed for fast customer responses. Kommo is more suited for managing leads and pipelines than daily support chats
Can Botcake track sales and revenue from WhatsApp conversations?
Yes. Botcake provides analytics tied to conversion, order value, and customer journey stages. Kommo tracks CRM activities but doesn’t offer native WhatsApp revenue insights

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