| | |
Omnichannel Capabilities | | |
Messaging Channels | | |
Calls | WA Calls + Messenger Calls | VoIP + WA Calling API |
Broadcast | | |
Whatsapp API | WA + Messenger | Official |
Merge Contacts Across Channels | Official | Official |
| | |
Pricing Model | | |
Entry Tier | Starter – Free Forever
• 500k automated messages/mo
• Unlimited time
• 24/7 support
• Basic CRM + API
• Realtime analytics | Stater $79/mo ( 5 users) |
Mid Tier | Pro – $30 / 3M messages
• 3M+ broadcasts
• Priority support
• Essential CRM
• Realtime dashboard | Growth $159/mo |
Premium Tier | Custom
• Tailored workflows
• Enterprise security
• Dedicated tech team
• Custom API
• Flexible quota | Advanced $279/mo or Custom |
Billing Metric | Messages | Contacts + users |
Free Plan | Full | |
| | |
Customer Lifecycle Automation | | |
Customer Lifecycle Management | | |
Workflow Automation | Unlimited | Advanced Workflows |
Triggers Supported | Keywords, Events, Orders | Multi-channed triggers |
E-commerce Sync | Pancake & Shopify | Shopify, WooCommerce |
Order Tracking Automation | | |
| | |
AI Feature | | |
AI Agent | Built-in | AI-Agent |
AI Draft Messages | | |
AI Knowledge Source | POS + Docs | Docs + Web + KB |
AI Conversation Summary | Soon | |
AI Workflow Builder | | |
| | |
Support and Stability | | |
Onboarding Support | | Strong Onboarding |
Support Availability | 24/7 | 24/5 + Weekend Emergency |
High Volumn Stability | | Enterprise |
Live Chat Support | | |
| | |
Integrations | | |
Hubspot | | |
Salesforce | | |
Shopify | | |
Make/Zapier | | |
Webhook | | |