Feature | | |
|---|
Omnichannel Capabilities | | |
Messaging Channels | | |
Calls | WA Calls + Messenger Calls | |
Broadcast | | |
Whatsapp API | WA + Messenger | Via partner |
Merge Contacts Across Channels | Official | Via partner |
| | |
Pricing Model | | |
Entry Tier | Starter – Free Forever
• 500k automated messages/mo
• Unlimited time
• 24/7 support
• Basic CRM + API
• Realtime analytics | $29-$49 |
Mid Tier | Pro – $30 / 3M messages
• 3M+ broadcasts
• Priority support
• Essential CRM
• Realtime dashboard | $149-$349 |
Premium Tier | Custom
• Tailored workflows
• Enterprise security
• Dedicated tech team
• Custom API
• Flexible quota | Enterprise |
Billing Metric | Messages | Contacts |
Free Plan | Full | Limited |
| | |
Customer Lifecycle Automation | | |
Customer Lifecycle Management | | |
Workflow Automation | Unlimited | Strong IG/Messenger |
Triggers Supported | Keywords, Events, Orders | Keywords, Events |
E-commerce Sync | Pancake & Shopify | Shopify (partial) |
Order Tracking Automation | | |
| | |
AI Feature | | |
AI Agent | Built-in | Add-on |
AI Draft Messages | | |
AI Knowledge Source | POS + Docs | Docs |
AI Conversation Summary | Soon | |
AI Workflow Builder | | Partial |
| | |
Support and Stability | | |
Onboarding Support | | Limited |
Support Availability | 24/7 | Email/Chat |
High Volumn Stability | | Medium |
Live Chat Support | | |
| | |
Integrations | | |
Hubspot | | |
Salesforce | | |
Shopify | | |
Make/Zapier | | |
Webhook | | |