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Kemampuan Omnichannel | | | | | | |
Saluran Pesan | | | | | | |
Panggilan | WA Calls + Messenger Calls | | VoIP + WA Calling API | | WA Calls | |
Broadcast | | | | | | |
WhatsApp API | WA + Messenger | Melalui mitra | Resmi | Melalui mitra | Resmi | Resmi |
Gabungkan Kontak Antar Saluran | Resmi | Melalui mitra | Resmi | Melalui mitra | Resmi | Resmi |
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Model Harga | | | | | | |
Paket Dasar | Starter – Gratis Selamanya
• 500k pesan otomatis/bulan
• Tanpa batas waktu
• Dukungan 24/7
• CRM dasar + API
• Analitik real-time | $29-$49 | Starter $79/bulan (5 pengguna) | $29 | $39 | $19 |
Paket Menengah | Pro – $30 / 3M pesan
• 3M+ broadcast
• Dukungan prioritas
• CRM esensial
• Dashboard real-time | $149-$349 | Growth $159/bulan | $149 | $79 - $199 | $49 |
Paket Premium | Kustom
• Workflow sesuai kebutuhan
• Keamanan enterprise
• Tim teknis khusus
• API kustom
• Kuota fleksibel | Enterprise | Advanced $279/bulan atau Kustom | Enterprise | Enterprise | Kustom |
Metrik Penagihan | Pesan | Kontak | Kontak + pengguna | Kontak | Pesan + penggunaan WA | Pesan |
Paket Gratis | Full | Limited | | | | |
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Otomatisasi Siklus Pelanggan | | | | | | |
Manajemen Siklus Pelanggan | | | | | | |
Otomatisasi Workflow | Tanpa batas | Kuat di IG/Messenger | Workflow Lanjutan | Kuat di Messenger | Hanya WA | Berbasis template |
Trigger yang Didukung | Kata kunci, event, pesanan | Kata kunci, event | Trigger multi-channel | Kata kunci, event | Trigger WA | Dasar |
Sinkronisasi E-commerce | Pancake & Shopify | Shopify (partial) | Shopify, WooCommerce | Shopify | | |
Otomatisasi Pelacakan Pesanan | | | | | | |
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Fitur AI | | | | | | |
Agen AI | Bawaan | Tambahan | Agen AI | Tambahan | Tambahan | Bawaan |
Draft Pesan AI | | | | | | |
Sumber Pengetahuan AI | POS + Dokumen | Dokumen | Dokumen + Web + Knowledge Base | Dokumen | PDF | Dasar |
Ringkasan Percakapan AI | Soon | | | | | |
Pembuat Workflow AI | | Partial | | Partial | | Partial |
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Dukungan dan Stabilitas | | | | | | |
Dukungan Onboarding | | Limited | Strong Onboarding | Limited | Add-on | Limited |
Ketersediaan Dukungan | 24/7 | Email/Chat | 24/5 + Darurat akhir pekan | Email | Bot WA | Jam kerja |
Stabilitas Volume Tinggi | | Medium | Enterprise | Medium | Medium | Medium |
Dukungan Live Chat | | | | | | |
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Integrasi | | | | | | |
HubSpot | | | | | | |
Salesforce | | | | | | |
Shopify | | | | | | |
Make/Zapier | | | | | | |
Webhook | | | | | | |