CASE STUDY
Kingsport - Boost Sales with Click-to-Message Ads
RETAIL
Kingsport
Kingsport, a top fitness equipment retailer in Vietnam, chose Botcake to scale their sales with AI and gained significant results.
Chat Sequences
Broadcasting
BotcakeAI
Meta Integration
The StoryDrive conversions with AI sales agent
Become Vietnam’s leading home healthcare brand by 2025 and a pioneer in Southeast Asia by 2030
Partnered with Botcake to deliver a seamless customer experience and drive business value.
The Goal
Drive Business Value
Kingsport’s goal is to become Vietnam’s top home healthcare equipment brand by 2025 by driving business value through excellent customer experience.
THE SOLUTION
AI-powered Business AgentKingsport chose BotcakeAI to empower its business units
Agents by enhancing human support in handling customer inquiries, delivering promotional campaigns, and providing consultations.
THE SUCCESS
Optimized Customer Support OperationsThe initiatives taken by Kingsport directly improved key customer service metrics:
“
Over the past year, Kingsport’s brand awareness has grown as more people turned to fitness and home gym equipment. We wanted to cut service costs while engaging new customers, combining Messenger offer with the right mix of AI features to boost our team’s efficiency. This was our second time testing automated conversations, and with this partnership, we evolved from a simple “robot” to an AI-powered conversational experts”
Nguyen Thanh Trung HieuHead of Marketing - Kingsport
Discover how your business can connect with customers 24/7 with Botcake
Book a demo and discover how Botcake helps you:
- Automate your customer messaging flow
- React thousands with bulk marketing message campaigns
- Blend AI power seamlessly with your customer service